Everything You Need to Know About Battery Warranties and Replacement Policies

When you buy a car battery in Kenya, you aren’t just buying a plastic box of power—you are buying peace of mind. At ExactMatch Ltd, we believe that a warranty is a promise of quality. Whether you choose the long-lasting endurance of Amaron, the German engineering of Bosch, or the reliable performance of Globatt and Hegmo, understanding your warranty is key to protecting your investment.

What Does Your Car Battery Warranty Cover?

Most premium batteries come with a manufacturer’s warranty that protects you against factory defects. This typically includes:

• Internal Short Circuits: If the battery fails to hold a charge due to internal manufacturing flaws.
• Casing Leaks: Structural failures in the battery housing (not caused by physical impact).
• Dead Cells: Early failure of the lead plates within the specified warranty period.

Understanding the “Free Replacement” Period vs. Pro-Rata

In the Kenyan market, warranties are often structured in two ways:

Pro-Rata Period: If the battery fails after the free period but before the warranty ends, you get a discount on your next purchase based on how much time was left on the old warranty.

Free Replacement Period: If the battery fails within this window (e.g., 12 months), you get a brand-new unit at no extra cost.

Common Reasons Warranties Are Voided

To ensure your ExactMatch Ltd battery remains covered, avoid these common pitfalls:

• Alternator Issues: If your car’s charging system is overcharging or undercharging, it can damage even the best Bosch or Hegmo battery.
• Physical Damage: Cracked casings from improper installation or road accidents are not covered.
• Deep Discharge: Leaving your lights on overnight until the battery is “flat” can cause permanent damage that is often excluded from warranty claims.
• Wrong Application: Using a standard starting battery for a “Start-Stop” engine or heavy solar use will void your terms.

The ExactMatch Guarantee

We don’t just sell batteries; we ensure they fit your vehicle perfectly. Every battery sold by ExactMatch Ltd comes with an official, stamped warranty card. We recommend keeping this card in your glove box alongside your service records.

Need a battery check? Visit us today for a free charging system test to ensure your vehicle is ready to give your new battery a long and healthy life.